ALL RETURNS MUST have a “Return Authorization Number” – please contact our office for this number. Carefully repack the item with all instructions and documentation in its original container, along with an explanation of the return. Ship back prepaid UPS or insured U.S. Mail and include a receipt or copy of receipt of your return cost. We will refund shipping costs on items we determine to be defective or for shipping errors on our part.
TOTAL SATISFACTION GUARANTEE–30-day money-back & risk-free
Exception – Books & Videos, night vision, potassium iodate, and special order equipment (please contact our office if you have questions).
Food Items – Replacement for any damage delivery, We can not accept returns on food. We recommend sampling a food item before purchasing if you are not certain.